Through the establishment of a full set of standard operation system and process, and relying on a group of high level technical support engineers, we provide a 7x24 maintenance and support service to our customers in terms of fault debugging, fault resolution and technical consultation, etc.
All day technical support hotline: Provide 7x24 hours technical consultation service response, including telephone consulting, mail consulting, and remote Modem access.
Remote maintenance Service：When a customer report a fault and the engineers need to connect to the client for a detailed examination, they can use advanced remote testing technology to monitor and maintain customer’s network equipment.
On-site equipment, spare parts replacement service: Based on the technical diagnosis, if necessary, we can provide timely equipment or spare parts replacement services to ensure the normal operation of client’ system.
Field Troubleshooting：Based on diagnosis of the technical center and on-site technicians, if necessary, we’ll send supporting engineers to the site on first time according to the urgency.
System Upgrade Services：We’ll help our customers to upgrade and expand the existing network system to improve their competitiveness.